FAQ

Can you make custom cake decorations?

Absolutely! Just shoot us an email and we'll get the details worked out

Are the decorations edible?

They are. Most pieces have some type of food safe inserts in them to hold their shape during shipping, like toothpicks or a food safe wire skeleton, but other than that they are made of fondant & rice cereal treats

How do you make sure the pieces will arrive safely?

All orders are shipped with tons of padding like bubble wrap, Styrofoam peanuts, paper shred, and/or bags of air. The items are individually wrapped and the boxes are filled with packing material to ensure the items can't move around. 

Occasionally, damage does happen. I wish we could control how packages are shipped but unfortunately we can't. In the event something does happen, we're always more than happy to expedite a replacement. All orders are shipped 100% insured so you'll never be left with a monetary loss.

How fast can you ship my order?

I typically ship orders a week prior to the date needed by. I can definitely ship things faster if need be, but keep in mind pieces take 1-3 days to completely dry after they are made and everything is custom made. Weather conditions are a factor in drying time so please keep that in mind. If I can't get in touch with you and there's no dates on your order, I ship them out as soon as I get a chance, which depends on the current volume of orders.